Closing the Loop

I know 2 waitresses working in the same restaurant. They are both pleasant, outgoing, and efficient at their jobs.

One waitress receives a 20% tip and the other waitress receives a 40% tip. What is the difference between these two seemingly similar servers and their respective tip amounts?

The 20% waitress sails away to her other tables once she has a paid bill. She is appreciative, says all the right things and appears genuinely thankful. But she is gone like an airplane off a sinking carrier ship in the mid-Atlantic ocean.

The 40% waitress stays in service mood even after the bill is paid. She refreshes drinks, cleans off paper debris, and brings new napkins, drops off ice in clean glasses, handy-wipes, and the occasional breath mint and toothpick in rip-proof plastic warp. She drops-off to-go cups with fresh drinks and straws.

All this happens without a single word from me.

Beyond my initial order the 40% waitress delivers great service without my input - even after the bill is paid.

I can only guess the amount of forethought, mental planning or training this waitress has undertaken to increase her added value and the bottom line for her company and herself.

The difference is these waitresses is simple. They close the loop at different times.

The 20% waitress closes the loop promptly and efficiently at the time the bill is paid. Her thinking or training has her convinced more effort at my table would be an inefficient use of her time.

The 40% waitress knows the loop closes only when I leave the building.

The 40% waitress proves each and every visit that her added service generates more revenue, too. Dessert to-go always sounds better after being taken care of without prompting.

Know when to close the loop and act accordingly!


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